Contact Support
Tell us what you need and our team in Johannesburg will come back to you.
Last updated: 16 September 2026
Write to [SUPPORT EMAIL] with your registered email address and a short description of the issue. Please do not send passwords.
For verification questions, tell us when you submitted your selfie. For account access problems, use the “Forgot your password” link on the log in screen first.
Include the email address on your account and the date of the charge so we can find it quickly.
Report a member from their profile or chat so our team gets the conversation history. If you are in immediate danger, contact your local emergency services first.
[COMPANY LEGAL NAME]
Registration number: [COMPANY REGISTRATION NUMBER]
[COMPANY ADDRESS]
This document is provided for information only and is not legal advice. KOOTANAH's final terms will be reviewed by qualified legal counsel before public launch.